20% off on orders over $200 with code Winter
20% off on orders over $200 with code Winter
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Welcome to Instagemshop! By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
Instagemshop (“we,” “us,” or “our”) operates this website to provide customers with mineral rocks, crystals, and related products. These Terms and Conditions govern your use of our site and services.
2. Products and Pricing
• All products are described and photographed as accurately as possible. However, variations in color, size, and appearance may occur due to the natural nature of our items.
• Prices are subject to change without prior notice. We reserve the right to modify or discontinue products at any time.
3. Orders and Payments
• All orders are subject to availability. If a product is out of stock after your order is placed, we will notify you and issue a refund or offer an alternative product.
• Payment must be made at the time of checkout using one of our accepted payment methods (e.g., PayPal, credit card, etc.).
• We reserve the right to cancel any order if fraudulent activity is suspected.
4. Shipping and Delivery
• Shipping times and fees are calculated at checkout and vary by location.
• Delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or customs.
• Any import taxes, duties, or fees are the responsibility of the buyer.
5. Returns and Refunds
• We accept returns within 7 days of receipt. To initiate a return, please contact us at instagemshop@gmail.com
• Refunds are processed once the returned item is received in its original condition.
• Buyer is responsible for return shipping costs unless the item was damaged or incorrect.
6. Use of the Website
• You agree to use this website only for lawful purposes and in compliance with all applicable laws.
• Unauthorized use of the website, including hacking or transmitting malicious content, is prohibited.
7. Intellectual Property
• All content on this website, including text, images, and logos, is the property of Instagemshop and protected by copyright laws. You may not reproduce or distribute our content without written permission.
8. Liability
• We are not liable for any damage or loss resulting from the use of our products or website, except as required by law.
• Mineral rocks and crystals are sold as collectibles or decorative items. Please handle them with care.
9. Privacy Policy
• Your personal information is collected and used in accordance with our [Privacy Policy]. By using this site, you consent to our collection and use of your data.
10. Changes to These Terms
• We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: instagemshop@gmail.com
Phone: 646-389-9390 or 347-788-0146
At Instagemshop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-day refund policy under the terms outlined below.
Eligibility for Refunds
• Refund requests must be initiated within 7 days of receiving your order.
• To qualify for a refund:
• The item must be in the same condition as when you received it.
• The item must be returned in its original packaging.
Non-Refundable Items
• Shipping fees are non-refundable.
How to Request a Refund
1. Contact us at [Insert Email Address] within 7 days of receiving your order.
2. Include the following details in your email:
• Order number.
• Photos of the item if it is damaged or defective.
• Reason for the return.
3. Once your refund request is approved, we will provide you with return instructions.
Return Shipping
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Items must be shipped back to us within 7 days of your refund approval.
• We recommend using a trackable shipping method as we are not responsible for lost or undelivered returns.
Refund Processing
• Refunds will be processed within 5-7 business days after we receive the returned item and verify its condition.
• Refunds will be issued to the original payment method.
Damaged or Defective Items
• If your item arrives damaged or defective, please contact us immediately at instagemshop@gmail.com with photos of the issue. We will arrange for a replacement or refund, including shipping costs.
If you have any questions about our Refund Policy, feel free to contact us at:
Email: instagemshop@gmail.com
Phone: 646-389-9390 or 347-788-0146
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